
Nesting - Week 3
Authored by Exness Trainers
English
1st Grade
Used 10+ times

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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We should ask for the Support Pin during the Termination Call.
True
False
True, if the client did not send it via Email.
False, unless the client is high value.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What can we find in the Interactions tab in the client's profile in Salesforce?
Client's history of partnership actions.
Client's Economic Profile & KYC.
Summary of Trading activity & Payment operations.
Previous Chats - Cases - Phones
3.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
In BackOffice, the term "_____" refers to a transaction that is associated or connected with another specific payment transaction.
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A client came to chat and said, "Why did my order #3312456 close at 130.10 when my SL was set at 129.20?"
How can the CSE check that in BackOffice?
User info > Trading Accounts
User info > Trading Summary
User info > MT4/5 History
Reporting > Ticks Report
5.
HOTSPOT QUESTION
45 sec • 1 pt
Choose how the support agent can check the screenshot that has been sent by the client during a previous chat.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can check the reason for the cancellation of a pending order using the Investigation Tool.
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The client wants to request a new VPS with 5 MT4 terminals, what should the CSE do?
Escalate a case to the specialist.
Guide the client how to choose that upon requesting.
Ask the client to contact us after the VPS is ready.
It is not possible to set 5 MT4 terminals.
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