Agreed ways of working

Why is it important to work within the scope of your own job role?

• To keep yourself safe from harm

• To keep the clients safe from harm

• To keep colleagues safe from harm

• It isn't important

What is a delegated healthcare activity?

• An activity that a regulated healthcare professional, such as a nurse, delegates to a care worker.

• An activity that you manager asks you to do

• An activity that you ask someone else to do

• An activity that the client asks you to do

What factors contribute to a positive experience for clients?

• Good communication

• Caring staff

• Compassion

• Good infection control procedures

Which of the following are examples of delegated healthcare tasks?

• Changing a dressing

• PEG feeding

• Insulin administration

• Asking a staff member to cook lunch

Supporting an individual to manage their diabetes through insulin administration is an example of what?

• Overstepping boundaries

• Delegated healthcare activity

Which of the below are examples of agreed ways of working?

• Policies & Procedures

• Care Plans

• Job descriptions

• Requests by family members

Pauline is trying to resolve a conflict in her workplace. Which of the following skills/approaches should she adopt?

• Ensure confidentiality is maintained

• Ignore the conflict and ask someone more senior to deal with it

• Use good communication skills

• Take sides

Rodney is having problems with partnership working? Where can he get support and advice?

• His manager

• His friends

• Policies & procedures

• The clients

Which of the following groups of people would you have a working relationship with?

• Team members

• Clients and their families

• Managers and senior managers

• Your friends

Which of the following belong to the 6 c's of care?

• Compassion

• Communication

• Curiosity

• Competence