July All-Hands Recap

Moving applications from the Business Instance to the Custom Application Instance has been approved as part of Project Titan.

• TRUE

• FALSE

What is our vision for the future?

• To become a proactive champion for ServiceNow across the organization

• To retire the legacy Business Instance and eliminate technical debt

• To optimize internal and external processes to reduce friction and increase throughput

• All of the above

What three key dimensions will the platform team focus on in their future state?

• Human Capital, Operational Excellence, Technical Foundations

• Demand Process, Cross-Learning Activities, Agile Adoption

• Quarterly Roadmap Presentations, Feedback Mechanisms, Multi-Instance Strategy

• All-Hands Meetings, Demand Process, Agile Adoption

ETSN's vision is to pivot from a reactive posture to a proactive champion for ServiceNow across the organization.

• TRUE

• FALSE

ETSN plans to expand custom app development in App Engine to retire other technologies to simplify the environment and reduce costs.

• TRUE

• FALSE

Part of our vision is to ...

• Be Reactive

• Maintain the Status Quo

• Deepen our technical and business knowledge

• manage the largest instance of ServiceNow

ETSN plans to expand the use of the ServiceNow platform in new business areas.

• TRUE

• FALSE

ETSN aims to foster a collaborative mindset among different teams and is working on a new organizational structure.

• TRUE

• FALSE

One of our goals is to...

• Tell our customers we can't help them.

• Reinvent the wheel

• Rapidly deploy new capabilities for customers

• Kick customers off the Business Instance.

Project Titan has been canceled.

• TRUE

• FALSE