Sosialisasi COC

Sosialisasi COC

Professional Development

10 Qs

quiz-placeholder

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Sosialisasi COC

Sosialisasi COC

Assessment

Quiz

Business

Professional Development

Practice Problem

Easy

Created by

Medi Ari

Used 15+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Berikut adalah impact dari COC, kecuali..

Menciptakan budaya kerja yang positif

Menghindari pelanggaran hukum dan etika

Mempertahankan reputasi perusahaan

Menciptakan budaya kerja yang negatif

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Manakah yang boleh dilakukan Agent?

Melayani pelanggan dengan bermalas-malasan

Terpancing emosi saat melayani pelanggan.

Menggali kebutuhan pelanggan

Memutus call yang diterima dengan sengaja

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Berikut penggunaan loker yang benar

Menyimpan obat-obatan terlarang

Menyimpan barang berharga

Agent yang resign tidak mengembalikan kunci loker

Loker hanya dipergunakan untuk menyimpan perlengkapan kerja

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Berikut adalah 3 elemen yang ada pada VISI TENESA, Kecuali..

Customer Care

Customer Service

Pelayanan Prima

Excellent Customer Experience

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Kepanjangan dari EADA adalah..

Excellent, Agree, Disagree & Assurance

Excellent, Agree, Delivery & Assurance

Explore, Agree, Deliver & Assurance

Explore, Agree, Deliver & Argument

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Seragam yang digunakan pada hari senin adalah berwarna?

Biru

Putih

Hitam

Merah

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Apa saja yang dibahas dalam COC TENESA, kecuali?

Persiapan Kerja Agent

Proses Kerja Agent

Job Description Agent

Training Agent Baru

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