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Правила чата
Quiz
•
English
•
2nd Grade
•
Practice Problem
•
Easy
Агент Обучения
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
В течение какого времени необходимо возвращаться к клиенту, если поиск информации длительный?
Каждые 3 минуты
Не более 5 минут
Каждые 7 минут
Каждые 10 минут
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
В течение какого времени необходимо поприветствовать клиента?
В течение 60 секунд
В течение 2х минут
В течение 3х минут
В течение 5 минут
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Клиент не отвечает. В течение какого времени необходимо закрыть чат?
В течение 5 минут
В течение 7 минут
Чат сам закроется
В течение 10 минут
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Если проинформировал клиента о массовой проблеме. Через какое время необходимо чат закрыть?
Через 3 минуты
Через 5 минут
Через 7 минут
Чат сам закроется
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
За какое количество минут необходимо поставить статус "Offline" в чате перед перерывом\окончанием смены?
За 5 минут
За 3 минуты
За 10 минут
За 15 минут
6.
OPEN ENDED QUESTION
3 mins • 1 pt
Надо ли проводить идентификацию?
Evaluate responses using AI:
OFF
7.
OPEN ENDED QUESTION
3 mins • 1 pt
Если клиент обращается из неавторизованной зоны. Надо ли проводить идентификацию?
Evaluate responses using AI:
OFF
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