What is NOT included in CritSit Documentation?

CritSit Documentation

Quiz
•
Professional Development
•
•
Easy
Giang Luu Huyen
Used 1+ times
FREE Resource
21 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Current Status & Action Plan
Notes & Attachments
Business Impact
None of the above
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What are 3 C's in CritSit Documentation?
Comprehensive, Concise, Coherent
Comprehensive, Concise, Case-specific
Concise, Concrete, Case-specific
Comprehensive, Concise, Concrete
3.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What needs to be put in Overview part?
Product name and impact of the issue
Issue description and its impact
Impacted product and issue description
Company name and issue description
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What is included in Business Impact statement?
Technical Information
Vague terms
Unconfirmed financial impact
None of the above
5.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
When is the best time to collect details about Business Impact?
Intro Call
Shift Change Call
Triage Call
All of them
6.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What should you do if Customer did not pick up the call to discuss Business Impact?
Ask your colleagues for help
Write a generic BI statement
Send email to Customer or join engineer's call to reach Customer
Research information from the internet
7.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What should CSMs do to develop a specific Business Impact?
Check Customer's verbatim, and the impacted technology
Ask Customer/engineer about the functions of the technology that are unavailable
Ask about consequences of such impacts to Customer's business
All of the above
Create a free account and access millions of resources
Similar Resources on Quizizz
16 questions
GP Refresher 2

Quiz
•
Professional Development
17 questions
Payment and Payment Arrangement

Quiz
•
Professional Development
20 questions
Customer Service

Quiz
•
Professional Development
20 questions
Pre-Test CCS NCII

Quiz
•
Professional Development
20 questions
Introduction to Problem Solving with Advanced Analytics

Quiz
•
Professional Development
20 questions
Life at Best Buy

Quiz
•
3rd - 5th Grade
20 questions
Week 2 Assestment

Quiz
•
1st - 12th Grade
20 questions
Teesra Kadam - Day 12

Quiz
•
Professional Development
Popular Resources on Quizizz
10 questions
Chains by Laurie Halse Anderson Chapters 1-3 Quiz

Quiz
•
6th Grade
20 questions
math review

Quiz
•
4th Grade
15 questions
Character Analysis

Quiz
•
4th Grade
12 questions
Multiplying Fractions

Quiz
•
6th Grade
30 questions
Biology Regents Review #1

Quiz
•
9th Grade
20 questions
Reading Comprehension

Quiz
•
5th Grade
20 questions
Types of Credit

Quiz
•
9th - 12th Grade
50 questions
Biology Regents Review: Structure & Function

Quiz
•
9th - 12th Grade
Discover more resources for Professional Development
10 questions
Identifying equations

Quiz
•
KG - University
15 questions
Disney Trivia

Quiz
•
KG - 5th Grade
20 questions
Disney Characters

Quiz
•
KG
10 questions
Pixar Short "Piper"

Quiz
•
KG - 2nd Grade
20 questions
Kids shows

Quiz
•
KG
20 questions
Guess that Disney

Quiz
•
KG - 5th Grade
20 questions
Cartoon Characters!

Quiz
•
KG - 5th Grade
20 questions
Logos

Quiz
•
KG