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CritSit Documentation

Authored by Giang Luu Huyen

Professional Development

Used 1+ times

CritSit Documentation
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21 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What is NOT included in CritSit Documentation?

Current Status & Action Plan

Notes & Attachments

Business Impact

None of the above

2.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What are 3 C's in CritSit Documentation?

Comprehensive, Concise, Coherent

Comprehensive, Concise, Case-specific

Concise, Concrete, Case-specific

Comprehensive, Concise, Concrete

3.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What needs to be put in Overview part?

Product name and impact of the issue

Issue description and its impact

Impacted product and issue description

Company name and issue description

4.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What is included in Business Impact statement?

Technical Information

Vague terms

Unconfirmed financial impact

None of the above

5.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

When is the best time to collect details about Business Impact?

Intro Call

Shift Change Call

Triage Call

All of them

6.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What should you do if Customer did not pick up the call to discuss Business Impact?

Ask your colleagues for help

Write a generic BI statement

Send email to Customer or join engineer's call to reach Customer

Research information from the internet

7.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

What should CSMs do to develop a specific Business Impact?

Check Customer's verbatim, and the impacted technology

Ask Customer/engineer about the functions of the technology that are unavailable

Ask about consequences of such impacts to Customer's business

All of the above

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