What is NOT included in CritSit Documentation?

CritSit Documentation

Quiz
•
Professional Development
•
•
Easy
Giang Luu Huyen
Used 1+ times
FREE Resource
21 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
Current Status & Action Plan
Notes & Attachments
Business Impact
None of the above
2.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What are 3 C's in CritSit Documentation?
Comprehensive, Concise, Coherent
Comprehensive, Concise, Case-specific
Concise, Concrete, Case-specific
Comprehensive, Concise, Concrete
3.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What needs to be put in Overview part?
Product name and impact of the issue
Issue description and its impact
Impacted product and issue description
Company name and issue description
4.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What is included in Business Impact statement?
Technical Information
Vague terms
Unconfirmed financial impact
None of the above
5.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
When is the best time to collect details about Business Impact?
Intro Call
Shift Change Call
Triage Call
All of them
6.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What should you do if Customer did not pick up the call to discuss Business Impact?
Ask your colleagues for help
Write a generic BI statement
Send email to Customer or join engineer's call to reach Customer
Research information from the internet
7.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
What should CSMs do to develop a specific Business Impact?
Check Customer's verbatim, and the impacted technology
Ask Customer/engineer about the functions of the technology that are unavailable
Ask about consequences of such impacts to Customer's business
All of the above
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