PM (Block A) 30Qs Core 1

The printer in the accounting department has stopped all printing processes. The print queue shows seven jobs in the queue waiting to be printed. Which of the following would be the BEST next troubleshooting step?

• Send a test job to the printer and move it to the top of the queue

• Restart the printer's spooler

• Install an updated version of the printer driver

• Delete everything in the queue and resend the print jobs

A system administrator has connected an external USB drive to a computer to transfer some documents. When booting the computer, the system tries to boot from the external drive and gives an error message. Which of the following would be the BEST way to prevent the USB drive from booting?

• Modify the BIOS to boot from the internal hard drive

• Modify the boot order in Windows Disk Management

• Rebuild the MBR on the external hard drive

• Disable the external drive in Device Manager

A user's print jobs to a new multifunction printer produces pages of garbled text, but jobs from other users are printing normally. Which of the following would be the MOST likely reason for this issue?

• Printer driver specifies secured prints

• Faulty network cable

• Print driver is configured for PCL

• Application is not authorized to print

A network connection in a conference room was installed years ago, and there’s no documentation for the cable run. Connecting a device to the cable results in a successful Ethernet connection, so the other end of the cable should terminate somewhere in the wiring closet. Which of these tools would be the best choice to find the other end of the network connection?

• Cable tester

• Tone generator

• Multimeter

• Crimper

A network administrator has received a ticket complaining of port flapping on an Ethernet switch. Which of the following would be the MOST likely reason for this issue?

• Firewall rule is blocking traffic

• Faulty crimp on an Ethernet connector

• Excessive jitter measurements

• Duplex mismatch

A user has powered on their computer and received the message “Operating system not found.” A check of the system shows that the SATA drive cables are properly connected. Which of the following would be the NEXT best troubleshooting step?

• Boot to Safe Mode

• Replace the boot drive

• Restore from a known good backup

• Check for removable drives

A user is having an issue with a smartphone battery bulging and physically pushing the screen away from the phone. The rest of the phone appears to be operating normally. Which of the following should be the BEST next troubleshooting step?

• Power off the phone and contact support

• Upgrade to the latest OS version

• Replace the screen

• Perform a factory reset

A client’s laptop appears to boot normally, but nothing ever appears on the LCD. After closer inspection, you notice the output is visible but it's too faint to clearly see anything. What is the MOST likely cause of this issue?

• Video card

• Inverter

• Video driver

• Power adapter

A graphics designer is experiencing increasing delays when accessing files on her hard drive. The user maintains a daily backup of all data on the drive. Which of these would be the BEST next troubleshooting step for this issue?

• Reinstall Windows

• Perform a hard drive diagnostic

• Restore from the daily backup

• Boot to Safe Mode

Which of the following would be MOST likely found on an optical disc?

• Document archive

• Operating system boot files

• RAID parity files

• BIOS configurations