Manual RA Process

Why would we use a Manual RA?

• Its easier

• Better Presentation for Customer

• System Errors

• Customer wants it

When entering card details on the Manual RA what information is essential?

• Long card number only

• Long card number, Expiry, CVV, Card Type.

• Long card number, CVV, Expiry.

• Long card number, Expiry, CVV, Card type, Name on card.

What copy of the manual RA is for the customer?

• White Page

• Green Page

• Yellow Page

The manual RA you are completing is for a CKAD, what is the deposit to be noted on the RA?

How many contact numbers do we need when completing a manual RA?

• 1

• 2

• 3

• 4

Once the manual RA is used how long do you have for it to be put into the system?

• 1 hour

• 8 hours

• 24 hours

• no limit

When uploading onto the system how do you access the rental.

• Find the rental in 'reservations'

• Use 'After the fact check in'

• Go straight to 'check out'

When uploading the RA what payment type do you have to select to open the RA?

How do you add the payment details once the RA is made?

• They are already in there

• Go 'Display RA' then add in.

• Go to "Change RA' and open Moto charge box.

The Manual RA is now on the system, payment has been successfully captured, this has been confirmed in transactional data. What is the next step?

• Blank out card details, dispose of Manual RA

• Blank out card details, upload onto Rental truth and complete, File in folder, adding notes to paper and digital log sheet.

• Blank out card details, upload onto Rental truth and complete, File in folder, adding notes to paper log sheet.

• Leave for someone else to finish.