GEL EXAM.

1.Gel bermaksud...

• Guest expert leader

• Guest experience leader

• Guest exam leader

• Guest explanation leadership

Apakah job description bagi seorang gel?

• Duta restaurant

• Berkomunikasi dgn semua guest

• Fokus memberikan pengalaman yg luar biasa

• Semua di atas

Apakah maksud penuh bagi CAPS?

• Clear , apologize,put, service

• Clean, affable, pretty,sweet

• Care, adaptable, patient,smile

• Connect with guest,be authentic,put guest first,serve delicious food

4.Apakah langkah kedua utk mengembalikan kepuasaan tetamu?

• Mengucapkan terima kasih

• Listen

• Meninta maaf

• Solve the problem

5.Berapakah masa utk check back selepas menghantar makanan kepada tetamu?

• 2 minit

• 3 minit

• 4 minit

• 5 minit

Apakah yg dimaksudkan dengan GBW?

• Gold standard

• Universal holding cabinet

• Overall satisfaction

• Customer feedback solution

Berapakah target utk osat/mtd utk harian dan bulanan?

• 90%

• 20%

• 30 %

• 100%

Apakah budaya McDonald's?

• Serve, inclusion, integrity, community,family

• Gold standard products

• We serve ,we care with a good environment

• Together we growth and achieve more achievement

Apakah package celebration yg terdapat di McDonald's?

• Package A , Package B, Package C

• Happymeal package

• Home parties,party mcd, catering, large order

• Large order and dessert

Bagaimana cara utk seorang gel suggest MOP?

• On floor bersama crew utk menyediakan order

• Menghantar parking guest

• Small talk with guest dan suggest utk McDonald's application

• Membanti guest dengan apa jua cara