Quiz #2

if they have already been authenticated, do we need to ask for any additional information like the address, phone number, and DOB?

• YES

• NO

For in app withdrawals, how many transactions per rolling 7 days?

• 1

• 2

• 3

• 4

To expire an authorization, what tool should the agent use?

• website

• CST

• commander

• slack

In the app, where can you see the autofunding?

• Parent's setting

• All transaction

• Account details

• balance

What are the 2 options under Parent's wallet Autofunding?

• Add money when balance gets low and Add money on the 1st of the month

• Add money when balance gets high and Add money on the end of the month

• Add money on the 3rd week of the month

If the call got disconnected and after the call back there's no response from the customer or was routed to the voice mail, what's the next step?

• escalate to the available supervisor

• send escalation to outbound sms in slack

• sent to cs t1 escalation