Business Communication- Sessional 2

Which of the following characteristics do ineffective listeners exhibit?

(a) They will get into unnecessary arguments.

(b) Their minds wander around

(c) Their energy levels are very low

• (a) and (b)

• (b) and (c)

• (a) and (c)

• All of these

................refers to the view that an individual’s beliefs and behaviors should be understood only in terms of that person’s own culture.

• Universalism

• Cultural relativism

• Prejudice

• Ethnocentrism

Name the biggest challenge among environment related barriers.

• Lack of interest in listening

• Quality of Speaker

• Grasping Speed

• Medium of Communication

To control speaker-related barriers, you should

(a) inform the speaker about the expectations of the audience.

(b) listen to the speaker with a pinch of salt

(c) tell the speaker if he/she is too fast or too slow

• (b) and (c)

• (a) and (c)

• (a) and (b)

• all of these

An effective listener will usually

(a) ask questions to clarify

(b) get emotional unnecessarily

(c) lose their focus from what is being spoken

• (a) and (c)

• all of these

• (a)

• (b)

Which one of the following is not a linguistic barriers?

• Offensive Style

• Prejudices

• Different Connotations and Denotations

• Lack of Planning

Which of the following is not Socio- Psychological Barriers?

• Selective Perception

• Restrictive Environment

• Poor Retention

• Filtering

Which one of the following is organizational Barriers?

• Incomplete Expression

• Distortion in Transmission

• Insufficient Adjustment Period

• Reality Perception

Which one of the following is not among the 7Cs of effective communication

• Correctness

• Consideration

• Combative

• Courtesy

Semantic Barrier of communication is applied when

• Signal is lost before reaching the receiver

• Message transmitted by the source is unclear

• Receiver's attention is diverted

• Receiver does not understand the meaning of the message