PKT _ Cycle 1_ July'23

What are the parameters to assign B2B in Jaipur City?

• Pay 600 and get 300 as cashback

• Complete 3+rides and get B2B service

If the customer came over on social media complaining about any safety cases. If the customer wants any legal help? What will the VOC be from Rapido?

• • 1. Listen to the story

  • 2. Inform the action is taken from Rapido- Suspending captain

  • 3. Any legal help required, we can provide the team to assist him to file a complaint.

• • - Proactively tell the customer that we have taken action and close the case.

What is the dilemma?

• a difficult situation or problem.

  
  

• Rejection

What is the full of DL & RC?

• Driving Licence & Registration Certificate

• Drive License & Register Licence

Cab launched on which city?

• Hyderabad

• Bangalore

What is the meaning of jeopardize?

• To expose to danger

• To get confused

Your service is so smooth and I love Rapido for my daily commute.

• Service Appreciation

• Brand Appreciation

What is service apprecaition?

• Appreciation is based on specific services where the customers are satisfied.

• Appreciation on brand services

What is the FRT in ORM?

• 10 mins

• 5mins

What is the character limit for content on Twitter?

• 200

• 250