Components

Scenario: We are in a midst of an audit and we need to provide an invoice charged on 19-Mar-23 in the amount of USD $450. I can't seem to find this. Can you please send timely? Also, I want to become a billing/technical contact for the site.

Resolution: CA asked for the card details to search for the transaction, sent the invoice and the steps to become a tech/billing contact.

• Declined Transaction

• Contact Change, Invoice Requests, Self service

• Component Needed

• Contact Change, Invoice requests

It's not necessary to leave an internal note with the appropriate component when adding "Component Needed"

• True

• False

Scenario: Cancel Cloud Subscription

Resolution: The person who reached out was not an authorized contact, and the authorized contacts on the site no longer work for the company. The CA asked for the information outlined in our Contac Change and Access policy to remove the card on file for the account to be canceled for no payment.

• User management, Cancellations

• Technical questions, Cancellations, Credit Card or Paypal

  
  

• Site Deletion, Cancellations

• Cancellations, Credit Card or Paypal

Scenario: Do you offer any discounts for non-profit education institutions? We are K-12 schools from Kazakhstan and our email is [e-mail]

Resolution: CA gave information about the discounts available, applied the discount, provided information about our different plans, and gave the steps to add billing and credit card details to their account.

• Free/Discounted Licensing, Plans and Pricing

  
  

• Free/Discounted Licensing, Plans & Pricing, Self-service,

  
  

• Free/Discounted Licensing, Plans & Pricing, Self-service, Atlassian Account

  
  

• Self-service, Plans & Pricing

  
  

Scenario: We've noticed that the Jura Discovery product will become a paying product from August 17th. Can you tell me about the price of the licenses, does it mean that from August 17th onwards access will be cut off for those using the product, will projects be deleted?

Resolution: CA gave pricing information and explained they would lose the ability to open Jira Product Discovery projects. (But we will retain their data up until November 17th).

• Plans & Pricing

• 
  Plans & Pricing, payment inquiries

  
  

• Component Needed

  
  

• Pricing Change, Plans and pricing

Components in GSAC are attributes set on CA tickets that help indicate what the cause of the ticket was. We use Components to help bundle customer problem areas together, and then to pass that information onto PMs, Dev Managers, Bug-Masters, Technical Writers, QAs, and the wider product teams.

• True

• False