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Day 9 Postpaid

Authored by Mostafa Mahmoud

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KG

Used 2+ times

Day 9 Postpaid
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Self Help Tolls For Bill summary and details 

USSD

WE APP / ECare

IVR

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Detailed Bill Fee Is

10 LE

5 LE

15 LE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Hot Line Status will be...

after 23 Day from Issuing date

after 50 Day from Issuing date

after 190 Day from Issuing date

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Cst Can Recive Detailed Bill on Mail

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Cst Can change from bill cycle 1 to bill cycle 2 from call center

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

in case CST line is ( Bar) , CCA can activate line for 24 Hr without any condetions

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case CST asked to follow up with HU Team,, CCA action

inform him it's not available

create TT with SLA / 2Hr

Transfer CST to HU VDN

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