Day 9 Postpaid

Day 9 Postpaid

KG

10 Qs

quiz-placeholder

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Day 9 Postpaid

Day 9 Postpaid

Assessment

Quiz

Other

KG

Practice Problem

Medium

Created by

Mostafa Mahmoud

Used 2+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Self Help Tolls For Bill summary and details 

USSD

WE APP / ECare

IVR

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Detailed Bill Fee Is

10 LE

5 LE

15 LE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Hot Line Status will be...

after 23 Day from Issuing date

after 50 Day from Issuing date

after 190 Day from Issuing date

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Cst Can Recive Detailed Bill on Mail

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Cst Can change from bill cycle 1 to bill cycle 2 from call center

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

in case CST line is ( Bar) , CCA can activate line for 24 Hr without any condetions

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case CST asked to follow up with HU Team,, CCA action

inform him it's not available

create TT with SLA / 2Hr

Transfer CST to HU VDN

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