Customer Service

_______________________ is meeting and exceeding the needs and expectations of the customer.

• True Service

• Customer Preparedness

• Customer Service

• Customer Experience

What are the two types of Customer?

• external and internal 

• 3rd Party and external

• for dine in and for take out

_____________________ is the the result of consistently positive emotional experience, satisfaction and perceived value of an experience attribute-based, which includes the product or services.

• Customer Respect

• Customer Initiative

• Customer Familiarity

• Customer Loyalty

Most  important drivers of Customer Loyalty are:

• Food Price, Ambiance, Food Taste, and Final Farewell

• Food Taste, Food Price, Final Farewell and Server Attentiveness

• Food Taste, Food Price, Location and Server Attentiveness

What is the deadly sin of customer service given in this scenario:

Maya, a customer ask for an additional napkin but instead of assisting the customer to her request the Dining staff replied "Wala akong pakialam, Bahala ka dyan,"

• Apathy

• Coldness

• Brush-off

• Indifference

What is the deadly sin of customer service given in this scenario:

Sharon, a customer is eating at table number 4 and she called the Dining Staff carrying an order for table number 7 . The Dining Staff replied "Ay Ma'am hindi po kasi sakin yan e. Ibang

table/trabaho po ako naka-assign".

• Coldness

• Condescension

• Brush-off

• Apathy

Part of the key service steps of the Banapple EXCEPT: 

• Welcome and warm greeting

• buss the table

• Saying sorry to the customer

• set the table

In handling customer complaints HEAT stands for ________________________, ____________________, ___________________, _______________________________

• Hear them out, Empathize, Apathy and Take Charge

• Hear them out, Energize, Attentiveness and Thank them

• Hear them out, Empathize, Assertiveness and Take Charge

• Hear them out, Empathize, Apologize and Take Charge

The customer, lifetime and value is the net profit contribution of the customer

to the business over time.

• True

• False

It is not important to repeat the order of the customer after taking the order of the customer.

• True

• False