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Your ________ outlines your role and

how you, in partnership with others, create the inspiring

moments of connection that define our brand.

Baristas work together to make every customer feel

special while delivering expertly-crafted products. They

bring Our Mission & Values to life – for our customers

and each other – while proudly wearing the green

apron. (approach)

Shift supervisors understand how to coach ops excellence

and are responsible for operational activities within the

store. They demonstrate a manager mindset by linking

the importance of individual actions to setting the tone

for the shift and achieving store goals. (approach)

Store managers create an environment that enables

the store team to work together to consistently ensure

operational excellence. They build the team’s capability

to deliver the Starbucks Experience for customers and

partners and create meaningful plans to drive results.(approach)

District managers develop leaders who consistently

inspire teams to create the Starbucks Experience for

customers and partners across a diverse portfolio

of stores. As change leaders, they drive results by

assessing the business, solving problems and coaching

to build capability.

(approach)

They build the team’s capability

to deliver the Starbucks Experience for customers and

partners and create meaningful plans to drive results. (who)

As change leaders, they drive results by

assessing the business, solving problems and coaching

to build capability. (who)

Regional directors develop multi-dimensional leaders

who demonstrate learning agility while leading through

complexity using Our Mission & Values. They drive long-term growth by building their team’s capability to create

the Starbucks Experience for customers and partners. (approach)

They drive long-term growth by building their team’s capability to create

the Starbucks Experience for customers and partners. (who)

Market Ops Leaders embody Starbucks culture. They

role model Our Mission & Values and inspire partners

to elevate the customer and partner experience. They

work cross-functionally to provide strategic leadership,

to drive both operational excellence and business

performance, and to develop leaders (approach)