Billing: Processing Payments / Semafone Refresher

What is the indication that the member paid an advance payment for the premium?

• The amounts in the total amount due are highlighted in red.

• The amounts in the total amount due are highlighted in green.

• No indication at all.

One-time EFT payment may take up to ___ hours to appear on the member's bank account and to be listed on the member's account.

UHC accept credit card payments through?

• Visa only

• Mastercard, Visa, and Discover cards

• Mastercard only

• Bancnet

When will the deduction begin if a member calls us on July 25, 2023, to request that his/her MOP be changed to SSA auto deduction?

• July 30, 2023

• September 1, 2023

• September 2, 2023

• July 05, 2023

The deductions will not include any premiums owed outside of the SSA method of payment’s effective date.

• True

• False

If the member contacts customer service asking for a confirmation number after making a payment through the IVR, what information should you provide?

• Provide them with the confirmation number located in the General Billing intent in Maestro and by sending it via email if possible.

• Do not provide them with the confirmation number located in the General Billing intent in Maestro.

• Advised them that they will receive it automatically.

 One-time CC payment may take up to ______ to appear on the member's bank account and to be listed on the member's account.

• 3-5 Business days

• 3-6 Business days

• 7-10 Business days

• 10-13 Business days

How much is the fee or service charge for a one-time credit card payment?

• $10.00

• $20.00

• $30.00

• $0.00/none

You will receive a statement each month unless you have paid for your premium in advance, or you are on a recurring MOP. Your statement provides your monthly premium and past due balances.

• True

• False

Third party person can’t pay premiums without verbal consent.

• True

• False