Basic Navigation and General Knowledge for HIPAA Verification

True or False, Mrs. Parker is not acceptable when verifying the chatter’s name when the system is showing Patty Parker.

• True

• False

Which of the listed information below is a valid substitute when counter-checking HIPAA verification for the chatter’s name?

• Chatter’s Last Name

• Provider’s NPI

• Provider’s Address

• Provider’s Tax ID

Which of the listed nicknames is not acceptable for Thomas?

• Tuck

• Tommy

• Tony

Which of the listed nicknames is acceptable for Lorraine?

• Lo

• Lorrie

• Lorry

True or False, When HIPAA verifying the patient If the information entered in the chat matches what the provider is chatting about, no further verification is required.

• True

• False

If the provider entered the wrong member information in the chat, or if they want to chat about another member, which of the following items is an invalid piece of information to HIPAA validate the patient?

• Patient's First Name & Patient's Last Name

• Patient’s Political Affiliation

• Patient's Member Identification Number

• Patient's Date of Birth

If the provider entered the wrong member information in the chat, or if they want to chat about another member, which of the following items is an invalid substitute?

• Patient's SSN

• Patient's Full Address

• Patient's Phone Number

• Patient's Academic Records

Which of the scripts below is valid If you are not able to Verify the contactor or feel confident that the information provided has verified the identity of the caller?

• I'm sorry but without being able to verify your authority, I will disconnect the conversation.

• I'm sorry but without being able to verify your authority, I will not be able to share information with you today.

• I'm sorry but without being able to verify your authority, kindly check the mismatched information with the patient.

• I'm sorry but without being able to verify your authority, I will not be allowed to say anything.