Day 12 FV For GSM

Indigo CST asked to Add VAS to Land Line,, CCA Action..

• Create TT

• Transfer to Fixed Line VDN

• Inform him it's not available

Indigo CST can't make calls to any mobil Number,, CCA Action

• Create TT to Add (Code 144)

• inform him to waite 24 H

• Transfer to fixed voice VDN

Indigo plus CST can call FN from his land line and call his land line from his indigo mobil number

• True

• False

Indigo plus CST has ........ minute to call his FN from his land line

• 500

• 600

• 1000

Total minutes to calling from land line to Mobil FN and to calling land line from mobil number for indigo plus CST is

• 1000

• 700

• 500

Indigo plus CST asked to disable service to his land line, CCA Action

• Create TT with SLA 2 WD

• transfer cst to Technical Support

• transfer CST to IVR

indigo CST can call any mobil 015 even if he disabled (code 144)

• True

• False

waiting service give cst ability to make call between 3 people in the same time

• True

• False

CST can change Line Category from 111

• True

• False

Indigo plus CST can follow his consumption from WE APP

• True

• False