T/Mentoring Plan - Week 1

The simplest way to ask for a budget is:

• What's the usual amount you pay for this destination? 
  

• Do you have any price ranges in mind? 
  

• How much are you not willing to pay? 

• Do you want to book the cheapest flight or the one that is comfortable?

How will you collect the client's priorities while asking for a budget?

• By simply asking for a budget and if there is anything else to keep in mind. 

• By comparing things outside the travel industry to understand if the client's priority is price or quality. 
  

• By checking if the client has previously flown to such a destination and if he has any expectations.

The Driver customer is known for his/her:

• Annoyance at the start of the conversation.
  

• Poor listening skills, talking, interrupting, and wanting to be listened to.
  

• Anger explodes as soon as the sales agent disagrees with them.
  

• Control maintenance at the start of the conversation.

What types of customers like to form partnerships with people they trust?

• None

• Analysts

• Drivers

• Expressives

Snap Selling consists of:

• Smiling on a call can translate into positive energy.

• Making the buyer think positively and help him/her make a decision.
  

• Manipulating to close a deal.
  

• Talking about the agent's private life.

What sales technique is referred to in the following questions? What issues do you have with this option?

What were you doing to overcome difficulties when you were buying from another company? (The agent is focused on the negative impact of issues).

• Suggestion Selling
  

• Solution selling
  

• Spin Selling
  

• None of the above.

If the agent honours his promise to call back and does so at the agreed time, the client will most likely come back to him.

• True

• False

• Don't know

One of the steps to following Up on your Promises is to________

• Call whenever you remember.
  

• Call when you have time.
  

• Call in accordance with the customer's time
  

• Communicate only through Calls.

Which route has the highest number of flights per week in the world?

• New York Manila Route
  

• Madrid Barcelona Route
  

• Paris Denver Route

The largest and most important city in Spain is _____.

• Valencia

• Seville

• Malaga