
T/Mentoring Plan - Week 1
Authored by Angie M
Professional Development
Professional Development
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12 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The simplest way to ask for a budget is:
What's the usual amount you pay for this destination?
Do you have any price ranges in mind?
How much are you not willing to pay?
Do you want to book the cheapest flight or the one that is comfortable?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How will you collect the client's priorities while asking for a budget?
By simply asking for a budget and if there is anything else to keep in mind.
By comparing things outside the travel industry to understand if the client's priority is price or quality.
By checking if the client has previously flown to such a destination and if he has any expectations.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The Driver customer is known for his/her:
Annoyance at the start of the conversation.
Poor listening skills, talking, interrupting, and wanting to be listened to.
Anger explodes as soon as the sales agent disagrees with them.
Control maintenance at the start of the conversation.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What types of customers like to form partnerships with people they trust?
None
Analysts
Drivers
Expressives
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Snap Selling consists of:
Smiling on a call can translate into positive energy.
Making the buyer think positively and help him/her make a decision.
Manipulating to close a deal.
Talking about the agent's private life.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What sales technique is referred to in the following questions? What issues do you have with this option?
What were you doing to overcome difficulties when you were buying from another company? (The agent is focused on the negative impact of issues).
Suggestion Selling
Solution selling
Spin Selling
None of the above.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the agent honours his promise to call back and does so at the agreed time, the client will most likely come back to him.
True
False
Don't know
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