Order - SIAC - Adjustments Quiz

Where should you attempt to adjust an item before performing a manual adjustment?

• You should always attempt them in QH

• You should always attempt the adjustment in QM before performing a manual adjustment

• You can do an adjustment in CRM Knowledge

What is meant by the term PILF?

• Adjustment that is made towards the account for a missing order

• An item missing from a parcel that was opened or torn

• Adjustment where the customer is seeking compensation

When would you apply a full adjustment?

• You can only credit back the full value of an item in all pre-delivery adjustments

• When the customer receives a parcel with one of her orders missing from it,

• When you are only adjusting a partial amount of the item

List the steps for processing a GNR manual adjustment to issue a credit to the customer

• Select QH emulator, Select ‘F11’ – Type ORD, Locate the order line, select the item Type in ‘AJU’, Key in ‘01’, Key in ‘01’, press enter to credit the full value of the item , Select ‘C’ for Credit, Select ‘Y’ to confirm, Annotate account

• Select QH emulator, Select ‘F11’ – Type in ‘AJN’, Key in ‘01’, Key in ‘01’, Type in the value of the item, Select ‘C’ for Credit, Select ‘Y’ to confirm, Annotate account

• Select QH emulator, select ‘F11’ – Type in ‘AJN’, Key in ‘06’, Key in ‘07’, Type in the value, select ‘C’ for Credit, Select ‘Y’ to confirm, Annotate account

What is meant by the term AJN?

• Adjustment that is made towards an item

• Adjustment that is made towards the account

• Adjustments that are completed in Connect

Why would a short dispatch adjustment be completed?

• When a customer receives the order, but an item is missing from the sealed parcel but is included on the delivery note,

• When a customer places two different orders and they don’t arrive on the same day

• When the order is delivered to the wrong address.

If I need to manually charge an item back on to a customer’s account, what must I consider when completing the adjustment?

• The original terms on which the order was placed

• The customer must return the item to us

• Charging the item back to the account on 80 weeks

What is meant by the term NTRG same parcel?

• Not Trace Replacement Guarantee in same parcel

• There is no trace of an item returned in the same parcel as other items which have been credited back

• A NTRG is an adjustment for when a parcel has not been collected from the Collect plus store

A NTRG is an adjustment for when a parcel has not been collected from the Collect plus store

• The customer and the business could suffer financial loss

• It could adversely affect the customer's Credit Account in a number of ways, causing customer detriment and poor outcomes.

• The business could suffer as a result of poor reputation and potential new customers may not want to do business with us out of fear of similar treatment

• All of the above