What is the "Sandwich Technique" used for?
MAKING AN EFFECTIVE COMPLAINT USING POLITE LANGUAGE

Quiz
•
English
•
Professional Development
•
Medium
NUR ROSHDAN
Used 1+ times
FREE Resource
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
a) Making a delicious sandwich
b) Making an effective complaint using polite language
c) Resolving conflicts with humor
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the Sandwich Technique, what does the top "bun" represent?
a) The main complaint
b) A physical sandwich
c) Positive feedback or praise
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you include in the "meat" or middle part of the complaint sandwich?
a) The negative feedback or criticism
b) A request for immediate action
c) Compliments about the weather
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When using the Sandwich Technique, where should you place the positive statement or praise?
Choose more than 1 answer.
a) At the beginning of the complaint
b) In the middle of the complaint
c) At the end of the complaint
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of positive statement you could use in the "bread" part of the complaint sandwich?
a) "You never listen to me!"
b) "I appreciate your hard work and dedication."
c) "Your behavior is completely unacceptable!"
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of these phrases could be used in the bottom "bun" part of the complaint sandwich to encourage future improvement?
a) "You'll never change."
b) "I don't think you'll ever improve."
c) "I believe in your potential and know you can do better.
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