GAME Sling

GAME Sling

KG

15 Qs

quiz-placeholder

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GAME Sling

GAME Sling

Assessment

Quiz

Other

KG

Practice Problem

Hard

Created by

Ela Dig

Used 4+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer wants to know what devices the app is available on, where can you direct them?

Sling.com/devices & help.sling.com

Compatible Devices Comparison Article

Google

Advise them to refer to their local electronic section in any major department store

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which streaming devices have the Sling TV APP UI's have the Last Channel Recall feature?

AirTV, Amazon, Roku, LG, and Samsung

Android and iOS

Amazon Fire TV, Roku, and Air TV

AirTV Player, Roku, LG, and Samsung

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the difference in features between Android and iOS mobile devices?

Neither have movie rentals

Android has movie rentals but iOS does not

There are no differences

iOS has movie rentals but Android does not

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If an account is active, past due, or cancelled where will you be able to see this information?

The top right corner of IcePak

Transactions

Customer App

Connectivity

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer is trying to cancel due to a competitor, you would you do?

Go to the OTT Competitor Comparison Article and give them talking points

Use the OTT Competitor Flow

Go to the Sling TV Overview page and highlight the talking points of Sling

Research the specific competitor to give talking points off of the competitor's website

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer is Roku Payment Method, where would they go to update billing?

Only through IcePak

Sling.com/account and Roku.com

Roku.com

Sling.com/account

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The number one step to handling a customer who wants to cancel is?

Identifying the reason & accessing the proper flow

Apologizing and helping them cancel

Going to IcePak and helping the customer cancel the account

Walking the customer through the cancellation process on sling.com

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