Quiz Master: EQ - Connecting, Communicating & Listening

To deliver the Raffles "emotional luxury" we need to have emotional intelligence

• True

• False

Fake listening or pretending to listen may lead to mistrust

• True

• False

. . . . . . . . is important for listening and to help you stay open

• Confidence

• Curiosity

• Knowledgeable

• Good communication skill

We interpret others' emotional signals through the filter of . . . . . . emotions and experiences

• their

• our

• others

While listening we need to pay attention to the . . . . . . .

• emotional aspect

• our environment

• our workload

• timing

Most of the time, we have become used to a shallow communication that leads us to miss invaluable data

• True

• False

To understand people better we need to . . . .

• talk to them

• understand emotions

• spend time with them

• smile at them

"Hey, how's it going?" "Great, thanks. You?" "I am fine"

Has a connection occurred?

• Yes

• No

I am not going to talk if I can tell you don't have time

• True

• False

When we dont sense real listening, we feel

• Do I matter?

• Am I included?

• Do I have a voice?

• Am I an outsider?