CGEIT Domain 2 MCQ (Additional)

Which of the following contract clauses should an enterprise implement to minimize costs and improve service levels when using an outsourcing provider?

• Operating systems and hardware refresh frequency

• Penalties for non compliance

• Gain sharing performance bonuses

• Changes tied to variable cost metrics

Which of the following BEST determines that sufficient resources exist to meet strategic objectives?

• Resource availability analysis

• Project risk analysis

• Gap analysis

• Resource turnover analysis

Which of the following is the BEST reason to standardize IT infrastructure?

• Reduce the total cost of ownership

• Capture economies of scale

• Improve IT service delivery

• Reduce the number of attack vectors

The MAIN purpose of a service level agreement is to:

• set expectations between users and providers

• manage the performance of providers

• provide a basis for operating level agreements

• ensure that IT service costs are controlled

Which of the following is the PRIMARY step in setting up an outsourcing initiative?

• Perform a due diligence review of potential service providers

• Determine the core activities that provide the advantage to the enterprise

• Submit a request for proposal to prospective suppliers

• Perform a feasibility study

Which of the following would a software development company MOST likely select for business process outsourcing?

• Payroll administration

• Strategic management

• Security administration

• Product management

The most appropriate reason for outsourcing is to:

• optimize resource utilization

• minimize risk associated with IT

• ensure that benefits are realized

• reduce investment in IT infrastructure

How does the governance function BEST ensure that project resource gaps are identified?

• It requires reporting of return on investment

• It requires reporting of net present value

• It requires reporting of process maturity

• It requires reporting of earned value

Which of the following characteristics is the MOST important when looking at prospective candidates for the role of chief information officer?

• Knowledge of IT platforms and good practices

• Ability to manage cross functional teams to enforce IT policies

• Ability to understand and translate organizational needs to IT goals

• Knowledge of enterprise architecture and the IT balanced scorecard

Which of the following sources is the BEST for identifying the number and type of human resources that are required for strategic IT initiatives?

• A resource procurement cost report

• A resource gap analysis report

• A skills dependency matrix chart

• An IT organizational chart