What is a Notification?

B. A tool for alerting users that events that concern them have occurred

A. A new Knowledge article created by a Business Rule

C. A message through Connect related to a Change Request

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

C. You should add users to groups.

D. You should assign roles to groups.

A. You should never assign roles to groups.

B. You should assign roles to users.

What are two ways to generate an Event? (Choose two.)

D. Knowledge article publication

Which of the following statements describes how data is organized in a table?

A. A column is a field in the database and a record is one user

B. A column is one field and a record is one row

C. A column is one field and a record is one column

D. A column contains data from one user and a record is one set of fields

A. Unique 32-character identifier that is assigned to every record

D. Unique 64-character identifier that is assigned to every record

Access Control rules may provide access security for which of the following database objects?

B. For a specific row, column, or table

A. For a specific role, group, or user

D. For a specific CMDB Configuration item

Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

B. Load Data, Create Transform Map, Run Transform

A. Select Data Source, Schedule Transform

C. Define Data Source, Select Transform Map, Run Transform

D. Select Import Set, Select Transform Map, Run Transform

What is the difference between a UI Policy and Data Policy?

C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

D. Data Policies run only after UI Policies run successfully

Which one of the following is an accurate list of changes that are captured in an Update Set?

D. Changes made to: table, forms, views, and fields

A. Changes made to: tables, forms, schedules, and client scripts

B. Changes made to: tables, forms, Business Rules, and data records

C. Changes made to: tables, forms, groups, and configuration items (CIs)

What are the steps to retrieve an Update Set?

D. Verify Update Set is Complete, Retrieve, Preview, Commit

A. Verify Update Set is Complete, Retrieve, Preview, Apply

B. Verify Update Set is Complete, Test Connection, Apply

C. Verify Update Set is Complete, Test Connection, Commit

Which one statement correctly describes Access Control rule evaluation?

A. Table access rules are evaluated from the general to the specific

B. If more than one rule applies to a record, the older rule is evaluated first

C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

D. The role with the most permissions evaluates the rules first.

ServiceNow contains a resource which provides the following: ✑ A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. ✑ A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?

A. Common Services Data Model (CSDM)

B. Information Technology Service Management (ITSM)

C. Configuration Management Database (CMDB)

D. Information Technology Infrastructure Library (ITIL)

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

D. The manager is not a member of the Network and Hardware groups.

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B. The manager does not have the itil role.

C. The manager is not a member of the Service Desk group.

E. The Assignment Group manager field is empty.

What do you need to do before you can use an Application-based trigger in your flow?

C. Activate application spoke, and plug-ins as needed

A. Activate application trigger spoke

B. Activate trigger security rules

D. Assign Application trigger role [sn_app_trigger_write] to SME

E. Activate application plugins only

The ServiceNow platform includes which types of interfaces? (Choose three.)

E. Now Platformֲ® User Interfaces

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

B. Right click on form header, select Configure > Form Layout

C. Click on context menu, select Configure > Form Designer

A. Select Fields and Columns module

D. Select Field Class Manager module

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

A. Common Service Data Model (CSDM)

B. Service Mapping Utility (SMU)

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T- shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

B. Create Catalog Item and use the Not Available list to specify the Manager Group

A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

C. Create Catalog Item and use the Available For list to specify ITIL [itil] role

D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

What is a quick way to create a report from a list view?

D. Apply filter, right click on column header, select Bar Chart

A. Click on filter breadcrumb, drag and drop on the Report > Create New module

B. Click Funnel, define filter conditions, click Create Report

C. Click Context Menu, select Create Report

E. Apply filter, right click on column header, select Create Report

A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

B. Have them use the gear icon to set the employee's time zone.

A. Have them clear their cache.

C. Recommend they use Chrome, instead of Explorer.

D. Use the system properties to correct the instance's time zone.

E. Have them correct the time zone on their computer.

What are three security modules often used by the System Administrator? (Choose three.)

A. System Properties > Security

C. System Security > Access Control (ACL)

E. System Security > High Security Settings

B. Utilities > Migrate Security

D. Password Management > Security Questions

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

B. Impersonate the requester to ensure the form works.

C. Make sure the requester's user record has a manager specified.

E. Use your Admin account, so you can approve the items quickly.

A. Make sure the latest flows are activated.

D. Use the instance Incognito setting to quickly toggle between requester and approver.

What is specified in an Access Control rule?

C. Object and Operation being secured; Permissions required to access the object

A. Groups, Conditional Expressions and Workflows

B. Table Schema, CRUD, and User Authentication

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

B. Add the Department Manager group to the catalog item's user criteria

A. Specify the Dept_Mgr role on the catalog content block

C. Add the Department Manager group to the catalog item's ACL

D. Only publish the item in the HR service catalog

E. Use a Dept_Mgr ACL on the HR service catalog

csa exam part2

Authored by Ada Burcan

Professional Development

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60 questions

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MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which section of the ServiceNow UI allows you to perform a global search?

A. Application Navigator

B. Banner frame

C. List pane

D. Content frame

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you make a list filter available to everyone?

A. Make active, assign a name, and save

B. Assign a group, set visibility, and save

C. Assign a name, set visibility, and save

D. Make active, set visibility, and save

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What would NOT appear in the Application Navigator if `service` is typed into the filter field?

A. Configuration > Business Services

B. Self-Service > Knowledge

C. Service Portal > Widgets

D. Incident > Assigned to me

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is used to categorize, flag, and locate records?

A. Search

B. Favorites

C. Tags

D. Bookmarks

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which tool should be used to populate commonly used fields in a form?

A. Template

B. Reference Qualifier

C. Formatter

D. Assignment Rule

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How is a group defined in ServiceNow?

A. A group is one record stored in the Group Type [sys_user_group_type] table

B. A group is one record stored in the Group [sys_user_group] table

C. A group defines a set of users that share the same location

D. A group defines a set of users that share the same job title

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is a role in ServiceNow?

A. A role is one record in the Role [user_sys_role] table

B. A role is a set of modules for a particular application

C. A role is one record in the Role [sys_user_role] table

D. A role is a persona used in Live Feed Chat

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csa exam part2

Which section of the ServiceNow UI allows you to perform a global search?

How do you make a list filter available to everyone?

What would NOT appear in the Application Navigator if service is typed into the filter field?

Which of the following is used to categorize, flag, and locate records?

Which tool should be used to populate commonly used fields in a form?

How is a group defined in ServiceNow?

What is a role in ServiceNow?

What is a Notification?

Which one of the following is NOT a type of Visual Task Board?

What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

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What would NOT appear in the Application Navigator if `service` is typed into the filter field?