El rival más debil november 2023

What does it mean when an offer says "select weeks members" or "select points members"?

• Any weeks/points member can apply it.

• Only some weeks/points members can choose to apply the offer.

• Only the weeks/points members who have the offer in their CEP can apply it.

What is the renewal offer we have for the month?

• 3 years for 218USD/286CAD

• 5 years for 3 - US members 327USD

• 1 year for 35USD/70CAD

What is the "best price guarantee" for ARN about?

• We guarantee to the members they will get the best price.

• We can change the price of the ARN to be the lowest on the market at the time of booking with us.

• If members find the exact same unit on a lower price maximum 24 hours after they book, they can submit a form to get a refund of the difference.

Where can you find the 1 in 4 rule specifications for a resort in Guide Portal?

• Need to know/UI

• Resort Details

• Deposit Rules and Resort Notes

What are the minimums for ACS Score, Transfers and Completed in OUR team?

• Score: 9.1

  Transfers: 75%

  Completed: 50%

• Score: 9.4

  Transfers: 75%

  Completed: 55%

• Score: 9.2

  Transfers: 80%

  Completed: 45%

What is the first question you should ask when a member wants to book ARN?

• What is the name of the hotel you are interested in?

• What is the rate you are planning to pay per night?

• Do you want to use points/tp to pay less in cash?

Can we assure to the member they will be getting an ocean view/handicap unit?

• Yes

• No

When is the latest you can create an OGS for it to give results?

• 90 days before the check in

• 80 days before the check in

• 60 days before the check in

• 30 days before the check in

When is the latest you can put a unit on Hold?

• 68 days from the check in

• 15 days from the check in

• 60 days from the check in

• 30 days from the check in

When can I make a callback?

• When the call drops and I was about to confirm.

• When I don´t have any calls, I can call back and check if the member is ready to book.

• We are inbound, so we do not make callbacks, exceptions may apply.