activity 2

What is mediation?

• a) A process for escalating conflicts.
• b) A technique for resolving disputes without a mediator.
• c) A neutral and voluntary process for resolving conflicts.

What is the purpose of mediation?

• a) To determine who is at fault in the conflict.
• b) To establish a power relationship between the parties in conflict.
• c) To facilitate communication and find peaceful solutions.

What type of approach promotes cooperation between the conflicting parties?

• a) Competitive approach.
• b) Collaborative approach.
• c) Avoidant approach.

What is an important communication skill for a mediator?

• a) To be uncompromising and unyielding in his or her opinions.
• b) Listening actively and without bias.
• c) Making unilateral decisions without consulting the parties.

What is a typical stage of a mediation process?

• a) Increasing tension between the parties.
• b) Identifying the winner and loser of the conflict.
• c) Exploring the interests and needs of the parties.

What is an essential characteristic of a successful mediation environment?

• a) Mistrust and hostility between the parties.
• b) Poor communication and denial of the conflict.
• c) Trust and mutual respect between the parties.

What is empathy in mediation?

• a) To make final decisions about the conflict.
• b) Encourage communication and maintain neutrality.
• c) To choose a winner and a loser in the conflict.

What can be achieved through mediation?

• a) To make final decisions about the conflict.
• b) Encourage communication and maintain neutrality.
• c) To choose a winner and a loser in the conflict.