ISFBP 1

What is code of conduct?

• show responsibilities.

• proper practices for the individual.

• proper practices for an organization.

• set of rules on proper practices for an individual or organization.

Why is it important to wear proper uniform?

• to show off

• avoid customer complain

• show good body language

• good image to customer

Which action is consider unprofessional in workplace?

• Report for duty on time.

• Using the cell phone now and then.

• Helping out a colleague to receive goods.

• Not helping your colleagues to check their punch cards.

Good body language is

• smile at all times.

• stare at the customers.

• stay very close to the customers.

• using too much of hand gesture during communication.

To keep our body in shape through nutrition is to

• attract people to us.

• work longer hours at our company.

• be mentally prepared for any workload given to us.

• improve respiratory, cardiovascular health, and overall health.

To build a team's positive mindset and attitude is to

• have drinking session together

• had an opportunity to rant about work

• focus on the good and not the bad.

• finding a person to blame all issue.

Who do we usually serve first in during wedding banquet?

• Host

• ladies

• gentlemen

• hungry customers

Who is the person responsible for encoding messages?

• sender

• channel

• medium

• receiver

To have effective communication, we should

• be an active listener

• be very subjective in opinion

• shout at customer if we are right

• avoid eyes contact with customers

What is communicating through spoken words means?

• mass communication.

• verbal communication.

• non-direct communication.

• non-verbal communication.