Service Excellence CP
Authored by Erfa Annuri
Arts
1st - 5th Grade
Used 5+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini yang tidak termasuk kedalam Internal Customer kita adalah...
Atasan
Rekan Kerja
Anggota Team
Tamu
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini yang termasuk External Customer adalah...
Atasan
Anggota Team
Rekan Kerja
Anak dari tamu yang datang
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Persepsi adalah hasil penilaian seseorang, berdasarkan apa yang ditangkap oleh panca indera.
Benar
Salah
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Persepsi orang lain kepada kita, tidak dapat diubah.
Benar
Salah
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini merupakan cara membentuk persepsi positif, kecuali...
Disiplin
Persepsi
Berpenampilan Baik
Percaya Diri
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Harapan customer adalah cukup dengan kita dapat melakukan SOP dengan benar.
Benar
Salah
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang termasuk Service Excellence dibawah ini adalah...
Menyajikan makanan
Menyajikan minuman
Menyapa tamu dengan menyebutkan nama
Up-selling
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