Knowledge Check #2: Altice USA Products, Services, and Devices

Which THREE of the following are the names of our TV Channel packages Optimum offers? Choose the answers that apply.

• • Core

• • Gold

• • Premier

• • Select

• • Supreme

Answer explanation

The names of the Optimum TV Channel packages are: 

Core - Lowest Tier

Select - Middle Tier

Premier - Highest Tier.

Additional premium channels or packages are available for additional fees.

What are the four main services Optimum provides? Choose all that apply.

• • Video

• • Internet

• • Mobile

• • Phone

• • Takeout Delivery

Answer explanation

We currently offer service for TV, Phone, Internet, and Mobile depending where the customer lives in the footprint.

Which of these devices might you use for your TV service? Choose the answers that apply:

• • Optimum TV box/Altice One mini

• • Apple TV

• • TiVo

• • STB (Set Top Box)

• • Home phone

Answer explanation

The Optimum TV box/Altice one mini, Apple TV, TiVo, and STB are all devices a customer may use for their TV service. They may also access TV services using the Optimum One/Altice One all-in-one.

True or False. THE OMS Samsung cable box works with the Optimum One/Altice One.

• True

• False

Answer explanation

The answer is False. The Optimum One/Altice One is considered as its own service as opposed to the OMS Samsung box that is part of our Legacy service.

If a customer is using an Optimum TV box/Altice One Mini box, what type of modem might the customer have for Data? Choose the answers that apply:

• • Ubee Gateway

• • Optimum One/Altice One

• • Arris TM1602.

• • Sagemcom Router

• • Optimum Extender

Answer explanation

The only equipment compatible with Optimum TV boxes/Altice One mini boxes are the Ubee Gateway and Optimum One/Altice One main box. Optimum TV boxes/Altice One mini boxes require a WPS pairing method for the enhanced features to function.

The Sagemcom router is a Legacy device that delivers WiFi and must be connected to a modem. The Altice Xtend is used to ensure proper WiFi coverage throughout the home in areas that would otherwise be too distant from the router.

Which of the following states does Optimum (East) service? Check all that apply.

• • New Jersey

• • New York

• • All of Western North Carolina

• • Connecticut

• • Vermont

Answer explanation

Optimum (East) service is available in New York, New Jersey, Connecticut, Pennsylvania, and a very small portion of Western North Carolina.

What is the name of the device a customer can get from Optimum which will enable them to watch their favorite apps?

• Optimum Stream

• Optimum  Amplify

• Optimum Extender

• Amazon FireTV

Answer explanation

Optimum  Stream device is the only streaming device we provide directly to the customer. All other devices either do not stream or need to be purchased via another vendor.

Select any of the below states that Optimum (West) services. Check all that apply.

• • Texas

• • California

• • West Virginia

• • New York

• • Louisiana

Answer explanation

Texas, California, West Virginia, and Louisiana are just a few of the many states in the Southern and South Western United States that Optimum (West) services. New York is serviced by Optimum (East).

What is the cost of an Optimum Extender?

• As many as are deemed necessary for full WiFi coverage by a Field technician are free

• $3.00 per month

• $10.00 per month

• $10.00 per month

• If deemed necessary by a Field Technician, the first one is free. All additional units are $3.00 per month.

Answer explanation

If deemed necessary by a Field Technician, the first Optimum Extender is free. All additional units are $3.00 per month.

What type of equipment could you use to create a WiFi connection?

• • Router

• • Optimum TV box/Altice One box

• • Ubee Gateway

• • AM/FM Radio

• • User-provided modem

Answer explanation

In order to create a WiFi connection, a customer needs a modem and a router. They could be separate units rented from Optimum or brought by the customer or combination devices that provide both the modem and router in one unit. This could be a Ubee Gateway (Modem/Router combination) or an Optimum One/Altice One (which provides both modem and router capabilities as well as video connection).