REVIEW DAY 3

What are the 3 primary pieces of equipment used for tow?

• flatbed

• dollies

• wheel lift

• winches

What are the 3 service types catered by Accident Management?

• VRM

• SLM

• VRA

• ASM

What is used by the US to measure distance?

• KILOMETERS

• NUMBER OF EXITS

• METERS

• MILES

Which of the following vehicle information is in CORRECT ORDER?

• Grey 2011 Chevrolet Silverado

• 2000 Honda Accord - Brown

• • Orange Highlander Toyota 2013

• White Cadillac Escalade 2015

What do you do if a caller provides you a VIN with letters O or I?

• Type the letters O and I in the VIN.

• Type the numbers 0 and 1.

• Type Q and 1.

• Type Q and L.

What are the three characteristics of a primary SP?

• 30- 45mins ETAs

• they have contracted rates

• they prevent the vehicles from being picked up by the police

• they pick up vehicles from storage yards

If a cx's is lost? How do you help them with the PU loc?

• Are there any business nearby?

• What's the point of interest?

• If on a hway, what's the nearest exit?

• Dyou remember the last sign/ postage that you saw?

What happens to a case after creating it on AM Dashboard?

• It will be dispatched right away.

• You need to dispatch it

• Manual Assignment

• Automatic Assignment

What do you do when you receive an AJAX ERROR in MS Dynamics?

• F4

• F5

• refresh

• close

What is the 1st step in creating a case in AM Dashboard?

• Choose the client

• Click Service Request

• Type the name of the customer

• Click home