Day 8

What is the name of the tool we use to locate customer transaction?

• CCA

• RAT

• OMS

• CAP

Listed is the filters you need to select on RAT, which is NOT part of it.

• Store ID

• Device

• CMD/UTIL

• Ticket

In RAT, what does A stands for?

• Action

• Allied

• Assistant

• Account

If the customer is complaining about the quality of the meat they bought in-store, what is the correct coding for that?

• Quality - General Store - Dates Pull Dates - Product

• Quality - Grocery - Quality - Product

• Product - Attended - Out of Date/Quality - Ecommerce

• Quality - Meat - Quality - Product

What is the coding we will use if the customer reported the Store Manager being rude?

• Efficiency - General Store - Other - Store Manager

• Employee - General Store - Attitude - Store Manager

• Employee - Floral - Attitude - Store

• Efficiency - Meat - Speed of Service - Store

We can request a copy of their receipt via email.

• True

• False

If the customer failed to enter the phone number at check out, we can still use HH ID and CC # in RAT to locate that transaction.

• False

• True

We should access all our tools in VDA.

• True

• False

What is the title of the blast we need to follow if we request a copy of their receipt? TYPE YOUR ANSWER IN CAPITAL LETTERS.

When requesting images to the customer, where should we send outbound email?

• Parent Case

• Child Case