
Day 8
Quiz
•
English
•
1st Grade
•
Medium
Julie Julian
Used 4+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is the name of the tool we use to locate customer transaction?
CCA
RAT
OMS
CAP
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Listed is the filters you need to select on RAT, which is NOT part of it.
Store ID
Device
CMD/UTIL
Ticket
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
In RAT, what does A stands for?
Action
Allied
Assistant
Account
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If the customer is complaining about the quality of the meat they bought in-store, what is the correct coding for that?
Quality - General Store - Dates Pull Dates - Product
Quality - Grocery - Quality - Product
Product - Attended - Out of Date/Quality - Ecommerce
Quality - Meat - Quality - Product
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the coding we will use if the customer reported the Store Manager being rude?
Efficiency - General Store - Other - Store Manager
Employee - General Store - Attitude - Store Manager
Employee - Floral - Attitude - Store
Efficiency - Meat - Speed of Service - Store
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
We can request a copy of their receipt via email.
True
False
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If the customer failed to enter the phone number at check out, we can still use HH ID and CC # in RAT to locate that transaction.
False
True
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