SSW TUTORIAL

A code of conduct for employees when using corporate resources is also known as

• Documented business processes

• Barcode

• Acceptable use policy (AUP)

• knowledge base

The process to ensure that people affected by the change can make a smooth transition from their current state to the project goal or end result is called...

• Asset management

• Procurement life cycle

• Scope of change

• Change management

A software program stored on the hard drive that an operating system uses to communicate

with a specific hardware component is called ...

• Logical drive

• Device driver

• Drive format

• Third-party driver

What is the part of the OS that is responsible for relating to hardware by way of

device drivers and/or firmware on the hardware ?

• Kernel

• Sandbox

• NTFS

• exFAT

What does the term "Topology" stand for in System Software ?

• Detailed information on how to function in the organization

• An application used to track support calls and give technicians a place to keep their call notes

• The overall structure the operating system uses to name, store, and organize files on a drive

• The pattern in which devices on a network are connected with each other

Windows operating system uses a command-driven interface.

True or False

• True

• False

The volume at the top of the hierarchical structure of subdirectories is called?

• Primary partition

• file system

• Recovery partition

• root directory

When having a call with a customer, does the IT Technician have the right to ask the customer for his(her) identity ?

• YES

• NO

An application used to track support calls and give technicians a place

to keep their call notes is called

• Network topology diagram

• Partition table

• asset management

• ticketing system

In Linux terms, a subdirectory in the media directory is called ?

• Ext4

• sandbox

• FAT32

• Mount point