Day 3 - updated Aug 2023

3 Cs that you should physically check to ensure the car is ready for the test drive before a customer's visit

• Car registration number Cleanliness Customer history
• Customer history Cleanliness Consumables
• Cleanliness Consumables Condition
• Consumables Car price Cleanliness

Customer is saying that CARS24 is selling an accidental car as there is a dent on the bumper. How will you handle the objection?

• - Definition of accidental as per CARS24 - Bumper is just a panel and not an important part - This is a non-accidental car as per our definition - Ask customer to prove it is accidental - show other cars
• - Bumper is a removal panel & won't have any impact on the car's integral structure, safety, alignment & performance - Show how we ensure that car is non-accidental (apron, radiator support etc.) - Check & share service history - If customer is still not satisfied, show other cars
• - Inform the customer that this may have been a miss and we will check with our quality team
• None of the above

Know your Customer refers to knowing what information before the visit?

• - make/model/ variant USPs - SKU details - car location - customer preferences
• - car booking history of the customer - Visit & test drive history - token history - current booking time & location - customer's financing stage and status
• - Customer name - Customer email ID - Customer contact number - customer payment mode
• - Customer location - Customer booked car USPs

What preparations should be done under Know your car?

• USPs of make model variant
• Car overview
• Features & accessories fitted in the car
• All of the above

Which aspect of the car performance should we highlight when the car is crossing a speed breaker?

• Mileage
• Pickup & power
• Suspension
• None of the above

Which is the correct sequence to give the car demo?

• 1) Car overview (Front) 2) Exteriors & Imperfections 3) Bonnet (consumables & non accidental car checks) 4) Boot 5) RHS (Back & Front) 6) Interior features & accessories 7) Test drive
• 1) Car overview (Front) 2) Exteriors & Imperfections 3) Boot 4) Bonnet (consumables & non accidental car checks) 5) RHS (Back & Front) 6) Interior features & accessories 7) Test drive
• 1) Car overview (Front) 2) RHS (Back & Front) 3) Exteriors & Imperfections 4) Boot 5) Bonnet (consumables & non accidental car checks) 6) Interior features & accessories 7) Test drive
• None of the above

In the sales panel, how do you Capture the customer's visit?

• Order detail

• Check in & Test drive feedback

• By visit OTP

• Car documents

What does it mean if the robotic punches on the pillar are not visible when we remove the beading from the driver side door?

• Pillar is brand new
• Pillar is repaired
• Not visible as car is old
• None of the above

What is the minimum tyre tread depth limit below which the tyre should get replaced?

• 1mm

• 1.9mm

• 3mm

• None of the above

What things can be checked in Apron to verify if it is damaged or repaired?

• Check the pasting of the Apron
• Check for any bends on the Apron
• Both of the above
• Option 1 only