Bowersox Ch. 1&2

No firm can sustain a competitive advantage on all performance dimensions. Firms must make_________.

• no decisions
• random decisions
• trade-offs
• all decisions at once

Answer explanation

This is on page 29.

Many operations and supply chains compete by responding to their unique challenges. This is called.....

The ability to adjust plans in the face of demand/supply volatility is known as

The purpose of supply chain management is to...

• Meet customer demands

• Improve quality of a product

• Increase profitability

• Increase production

E-procurement aims to improve performance of what is known as the 'five rights of purchasing'. One aim of e-procurement is increasing savings by sourcing items:

• At the right price

• Of the right quantity

• Of the right quality

• From the right source

Which of the following is NOT a factor affecting the supply chain?

• Reduced number of suppliers

• Increased competition

• Longer product life cycles

• Increased opportunities to strategically use technology

Which of the following statements is true of LEAN?

• Lean principles focus on advanced statistical methods

• Lean principles are separate body of knowledge

• Lean principles have been developed over a lengthy period of time.

• Lean principles include reducing waste.

THIS LEVEL OF ORGANIZATION IS RESPONSIBLE FOR DESIGNING THE STRATEGIC PLAN TO GUIDE THE WHOLE ORGANIZATION

• PRODUCT LEVEL

• DIVISION LEVEL

• BUSINESS UNIT

• CORPORATE LEVEL

The ability to deliver products/services when promised is

• delivery reliability

• flexibility

• delivery window

• order winners

An order qualifier will

• win the order for your company

• deliver a minimum level of performance required by a customer

• provide superior delivery speed

• offer exciting flexibility