Quiz August

Ms. Catharine calls to claim MBG under AWB 772740824434. What would you advise to her?

• Regret to her that we can’t proceed claim due to shipment tendered to FedEx before July 16, 2023.

• Yes, we can procced for claim due to shipment over commit date.

Mr. Andrew would like to claim for his shipment under account 202156187. Is the account eligible for MBG?

• Yes

• No

Ms. Siska claim MBG for her shipment from US to ID and it is third party Payor in Germany (DE).  Could we proceed the claim?

• Yes, we can proceed the claim

• No, MBG not eligible for non-AMEA payor

Mr. Susanto would like claim MBG for delay shipment due to incorrect address. Could we procced claim for him?

• Yes

• No

When is customer can submit claim letter for damage shipment?

• Customers have to submit claim letter within 21 days after they receive the package.

• Customer can submit claim letter within 90 days after the package received

Do all commercial invoices prepared for shipments in foreign countries destined to the U.S. need to be in the English language? (RegAlert: CBP Requires English Language for Commercial Invoices on Shipments to USA)

• Yes

• No

What will change to the Merchandise Processing Fee (MPF) limitations for formal entries? ( U.S. Customs Merchandise Processing Fee Increase)

• New minimum MPF -$31.67 (increased from $29.66)

• New maximum MPF -$614.35 (increased from $575.35)

• The answers above are correct.

When is effective date for new amount Customs users Fee Increases? (U.S. Customs Merchandise Processing Fee Increase)

• July 31, 2023

• July 28, 2023

• October 1, 2023

A customer called to CE on 07/17/203 to check his package status under AWB 772624386164. What would you do?

• Open customer support case/TRC due to the shipment not released after D3 and no CAG case open.

• Advice customer that shipment still under customs and waiting for customs respond

How many days SLA for ops to prepare supplies and delivery to customer in DPS?

• 2-3 days

• 10 days