Case Update Quiz

Can we provide the brokers admin with an update on an application?

• Yes

• No

• Only if they have authority

What system do we use to provide brokers with an update on their application?

• Bishop

• Checkmate

• Jade

• SAM

Which of these is not a security question for case updates?

• Customer full name

• brokers full name

• Customers address

• Brokers FCA number

• Loan amount

How many additional questions can the customer get wrong before we would fail security?

• non

• 1

• 2

What email can brokers send minimum submissions to?

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]

When are valuations instructed on a new case?

• Day 1 - when we receive all documents

• as soon as the case is submitted to us

• When the underwriter has assessed the documents

• When the customer requests it

What is the current password for Connells if you need to ring them about a valuation?

• Peanut butter sandwich

• Iced Latte

• Halloween

• SBS1853

• Mortgage53

If a broker called asking for their copy of the offer to be emailed out to them, which one would you choose?

• E_OFFP

• E_OFF4

• E_SLER

• E_OFF3

which of these is not a security question we can ask solicitors?

• Customers full name

• Customers account number

• solicitors office address

• Customers full address

• Customers loan amount

What in the notes will confirm to us the funds are ready to be released to the solicitors?

• Funder birds are go

• Funds ready

• OK CHAPS

• OK BACS