Business Correspondence

They bring together everything that was discussed during a meeting. It will outline any

decisions made, commitments people have agreed to and issues arising etc.

• Memos

• Business Letters

• E-mails

• Meeting Minutes

is usually stored as spreadsheets. The data in these spreadsheets can then be converted in to charts, these are used to create pictorial representations of data and statistics.

They are most commonly stored electronically, created on Excel (.xls) but can be printed to be used on notice boards etc.

• List

• Numerical Information:

• Memos:

• Newsletter:

Connected data displayed in a format that is easy to read and understand. Usually used to keep

track of things that need to be done.

• Newsletter

• Memos

• List

• Emails

These are used for informal communication between colleagues to inform or remind them of

something. These could be sent by email or be a physical note.

• Formal letters
• Reports
• Memos
• Business plans

These are used to share updates with employees or customers about changes within the

business and upcoming events. They are also usually sent on a rota of either monthly, bimonthly

or annually.

• Newsletters
• Emails
• Social Media Posts
• Website Updates

Used for a variety of different communications across all departments internally and to external

customers or suppliers. Most of these are usually used for formal communications.

• Email
• Phone call
• Video conference
• Business Letters

These are used to collate data and provide feedback on results. For example, they can be

created about numerical data to access the efficiency and profitability of a business over a month,

year or it’s lifetime. This can be useful in identifying where improvements can be made within

the business.

• Surveys
• Reports
• Advertisements
• Promotions

A form of electronic communication which is fast and convenient and can be sent to multiple recipients. Documentation can also be attached and sent.

• Email
• Fax
• Telephone Call
• Face-to-Face Conversation

if you write correct grammar, you will earn the respect of your readers and a good reputation

• Yes

• No

Correct grammar may lead to more law suits?

• Yes

• No