What is the definition of soft skills?  

• Personal attributes that enable someone to interact effectively and harmoniously with other people  

• Learned competencies in an area or field that are developed on the way to being competent in a particular role  

• The component parts of an individual’s character that form part of their personality and mostly stay the same throughout their life

• The ability to perform tasks that require physical strength, agility or coordination 

Which of these soft skills is essential for effective leadership?  

• Persuasion and influence 

• Critical thinking 

• Conflict resolution 

• All of the above 

Which of these soft skills is related to emotional intelligence?

• Empathy  

• Flexibility  

• Motivation  

• All of the above 

Which of these soft skills is important for customer service?  

• Verbal communication  

• Nonverbal communication  

• Active listening  

• All of the above 

Which of these soft skills is important for creativity?  

• Resourcefulness  

• Analytical skills  

• Openness to criticism  

• All of the above 

Which of these soft skills is especially important for remote workers?  

• Communication  

• Teamwork  

• Time management  

• All of the above 

Non-verbal communication includes

• Smiling

• Hand gestures

• Facial expressions, body language and posture

• Standing straight

Which of the following is NOT a barrier to effective communication?

• Poor listening skills

• Language

• Stereotyping

• Asking questions

Teamwork involves which one of these?

• Building relationships

• Working with other people

• Important skills and experiences

• All of the above

Soft skills can be defined as...

• Transferable people skills.

• Skills you are naturally good at.

• Skills you pick up at work.

• All of the above.