A politer way to say 'sorry, I can't do that for you', is ____

I'm afraid there is nothing I can do

Singled out. Which expression is NOT for making a complaint?

I can’t tell you how sorry I am.

There appears to be something wrong with…

I’m afraid I’ve got a complaint about…

Which expression is NOT for dealing with a complaint?

Excuse me but there is a problem…

I can’t tell you how sorry I am.

I’m sorry, we promise never to make the same mistake again.

I’m so sorry, but this will never happen again.

Customer: "Can we get another round of drinks over here?" Your reply: ______

"Sure. I'll bring the check right away."

"Sure, but first you should finish what's in your glasses."

Customer: "This fork is dirty. Dirty silverware is a pet peeve of mine." Your reply : _____

"Sorry about that. Let me bring you a clean fork."

"Right. I don't like pets in restaurants either."

"I don't mind dirty silverware either."

Customer: "I ordered my steak rare, but this is burnt to a crisp!" Your reply: _____

"I'm sorry. Let me have the chef prepare another one for you."

"I'm sorry. Let me tell the chef to put it back in the oven."

"I'm sorry you don't like burnt meat."

Mr Ryefield: — Waiter! Waiter: — Mr Ryefield: — Not exactly. This steak is raw. I asked for it well done! And it´s rather cold. Waiter: — Would you like it cooked a little more? Mr Ryefield: Sure Waiter: — Mr Ryefield: — No, thank you. But tell them to hurry.

Would you like something else while you´re waiting?

Sorry,there is nothing I can do for you,Sir

Handling complaints at a restaurant

Authored by Triya Triya

English

Professional Development

CCSS covered

Used 8+ times

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20 questions

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MULTIPLE CHOICE QUESTION

45 sec • 5 pts

"We are afraid we are very busy this evening"

Ask what the problem is

apologise

explain the reason for the problem

offer a solution or compensation

Tags

CCSS.RI.11-12.3

CCSS.RI.6.3

CCSS.RI.7.3

CCSS.RI.8.3

CCSS.RI.9-10.3

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

"We'll pay for it to be cleaned"

Ask what the problem is

apologise

explain the reason for the problem

offer a solution or compensation

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

"May I know what thing is upset you, Madam?"

Ask what the problem is

apologise

explain the reason for the problem

offer a solution or compensation

Tags

CCSS.RL.8.3

CCSS.RL.2.6

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

"We do apologize, Sir"

Ask what the problem is

apologise

explain the reason for the problem

offer a solution or compensation

Tags

CCSS.RL.8.3

CCSS.RL.2.6

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

"There aren't any more tables available"

Ask what the problem is

apologise

explain the reason for the problem

offer a solution or compensation

Tags

CCSS.RI.11-12.5

CCSS.RI.6.5

CCSS.RI.7.5

CCSS.RI.8.5

CCSS.RI.9-10.5

REORDER QUESTION

45 sec • 5 pts

Rearrange the following dialogue into the correct order!

Guest : Waiter, please!

I'd appreciate that. Thank you

Guest : I ordered my food forty minutes ago!

Waiter : I do apologize Sir. I am afraid we are short-staffed. I'll see it personally that you are served as soon as possible

Waiter : Yes Sir, how may I help you?

Tags

CCSS.RL.8.3

CCSS.RL.2.6

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

I am sorry about the service this evening but we are very ...

happy

busy

comfortable

tired

Tags

CCSS.RI.11-12.4

CCSS.RI.9-10.4

CCSS.RL.11-12.4

CCSS.RL.8.4

CCSS.RL.9-10.4

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Handling complaints at a restaurant

"We are afraid we are very busy this evening"

"We'll pay for it to be cleaned"

"May I know what thing is upset you, Madam?"

"We do apologize, Sir"

"There aren't any more tables available"

Rearrange the following dialogue into the correct order!

I am sorry about the service this evening but we are very ...

A politer way to say 'sorry, I can't do that for you', is ____

A phrase that means that a restaurant gives a customer something for free, is____

Don't blame the person you're dealing with.

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