Trust the process

How long it can take for Affirm to receive a refund from the merchant?

• 7 - 10 Business days

• 24 hours

• It is reflected immediately

• 3 - 5 Business days

Which pieces of information should you verify if a customer wants to close the account?

• Name, DOB, mailing address, Email and Phone Number

• Name and DOB

• Name, DOB, Email and Phone Number

• Only the name if the call comes in Success status

Say it.

• Don't say it.

• Yes, say it.

• Say it.

• Yes.

The purchasing power...

• is an estimate of how much you can borrow

• is the amount you have to spend using Affirm

• will be updated a few minutes after I refresh your credit report

• normally expires after 7 days

If the customer says "Walmart said they will give me store credit, does that mean you're going to cancel the loan?". Which Tp's should you use?

• Returns/refunds are always subject to the merchant’s policy

• You will still be responsible for paying your loan

• We cannot refund the loan if the merchant subtracts any charges from your refund or issues the refund through store credit or cash

• This loan will be refunded in 3-5 BD days

If you apply for a new loan, we ​______  guarantee that your loan will be approved. We consider ​many factors when determining whether we can approved your loan requests.

Draw a customer.

How long does it take for the customer to received a follow up in regards to an identity decline?

• 30 days

• 5-7 Business days

• 3-5 Business days

• As soon as possible

What is the payment hierarchy?

• 1. 1. Partial payment 2. Schedule a payment 3. Promise to pay

• 1. 1. Enable Autopay 2. Make a payment 3. Promise to pay

• Promise to pay

• If you do not pay, we will haunt you

Late payments may impact your future ​_______ for Affirm loans, but I can assure you that we never charge any late ______

• Elegibility

• Payments

• Refunds

• Fees