Week 1: Communicating at Work

All of the selections below are the importance of communication skills except.....

• to get and give nformation

• to get action

• to change behaviours

• to ensure understanding

• none of the above

Communication happens when

• the message is only properly crafted

• the message is properly crafted and sent

• the message has helped created meaning to someone

Answer explanation

These are the 4 key elements of human communication except .....

• Making sense out of the world

• Making sense out of the word

• Sharing that sense with others

• Creating meaning

• use of verbal and nonverbal messages

Answer explanation

Choose the correct statement below.

• A sound comes into the ear without making effort is listening

• When you pay attention and try to listen to sound is called hearing

• Hearing is an active process

• Active listener weighs up incoming information to ensure that it is coherent with information already available

What are the barriers to active listening?

• motivation to listen, attention span, familiarity with materials, attitude and environmental considerations

• motivation to listen, attention span, unfamiliarity with materials, attitude and environmental considerations

• motivation to listen, attention span, familiarity with materials, bad attitude and environmental considerations

• no motivation to listen, attention span, familiarity with materials, attitude and environmental considerations

What are the ways to listen effectively?

• Keep a closed mind and make quick judgements

• Deal with distraction immediately

• Stereotype the speaker

• Concentrate on the main direction of the speaker's message.

• Try to think of follow up questions while the other person is giving information

To lead is to .......

• take care of others

• listen to others

• influence others

• share others

What are the underlying communication principles that enhance leadership?

• Leaders help make something happen.

• Leaders create the extraordinary

• Leaders are ethical

• All of the above!

Who focuses on short–term accomplishments and deals with how the team will accomplish its goal over long-term?

• Leaders

• Managers

• Blue workers

• Head of department

“Leadership is more a matter of attitude than position”

• True

• False