CUSTOMER SERVICE

CUSTOMER SERVICE

Professional Development

10 Qs

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CUSTOMER SERVICE

CUSTOMER SERVICE

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Easy

Created by

NELSON COLLAMAR

Used 6+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Apologize to a customer for reasonable complaints even if you are not at fault.

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customers who are extending their stay beyond closing time should be directly told to leave.

FALSE

TRUE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sensitive matters like declined credit cards must be discussed with the customer away from hearing view of other customers.

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a customer comments that your cake is too sweet and not his taste, you have to apologize.

FALSE

TRUE

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a customer criticizes your coffee that is not in conformity to his taste (but within the enterprise standard), you have to prove him wrong.

FALSE

TRUE

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When dealing with an angry customer in a face to face manner, making no eye contact and looking away will feel better for you and the customer.

FALSE

TRUE

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After resolving a customer complaint, the customer is impressed with your customer service if you contact them to make sure they’re satisfied and thank them for their business.

FALSE

TRUE

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