Chpt 21 Business of Barbering

Encouraging a client who is booked for a facial to purchase take-home products is an example

• cross promoting

• Upselling

• retailing

• downselling

When booking an appointment over the phone and the desired barber is not available, it is appropriate to___

• book a different service

• suggest another professional

• suggest another barbershop

• hang up the phone immediately

Booth renters are solely responsible for ___

• policies, supplies, and retail for the entire shop

• parking, signage, and the owners hours

• record keeping, signage, and price structure of all renters

• supplies, record keeping and accounting

client service records should include

• products used

• food allergies

• number of children, if any

• their employers address

the responsibilities of a full charge bookkeeper do NOT include

• recording payroll

• generating a profit-and-loss statement

• recording sales

• filing taxes

Smooth business management depends on all of the following factors EXCEPT

• proper pricing of services

• volunteerism

• strong computer skills

• sufficient investment capital

A(n) ___ should specify clearly who owns what and who is responsible for which repairs and expenses

• lease

• financial statement

• business plan

• organizational plan

Tags

CCSS.RI.11-12.5

CCSS.RI.9-10.5

CCSS.RI.8.5

CCSS.RI.6.5

CCSS.RI.7.5

A(n) ___plan outlines all of the research obtained regarding the target client's needs, wants, and habits.

• marketing

• organizational

• start-up

• financial

Tags

CCSS.RI.11-12.5

CCSS.RI.9-10.5

CCSS.RI.11-12.3

CCSS.RI.9-10.3

CCSS.RI.8.3

During _____ of barbershop ownership, you may want to move from being a working barber into a full time manager of the business and planning for retirement

• years 2 to 5

• years 6 to 10

• years 11 to 20

• year 20 and beyond

Tags

CCSS.RI.11-12.5

CCSS.RI.9-10.5

CCSS.RI.11-12.3

CCSS.RI.9-10.3

CCSS.RI.8.5

Responding to customer complaints must NOT be handled with

• courtesy

• impatience

• tact

• self control

Tags

CCSS.RI.11-12.5

CCSS.RI.9-10.5

CCSS.RI.11-12.3

CCSS.RI.9-10.3

CCSS.RI.8.3