Clause 9&10 IATF 16949:2016

What shall an organization do regarding customer complaints and field failure test analysis?

• Initiate corrective actions to prevent recurrence.

• Initiate problem solving

• Perform analysis on customer complaints and field failures, including any returned parts.

• All answers are correct

Product auditors shall demonstrate competence in understanding product requirements and use of:

• Relevant information from finance related to scrap and rework costs.

• Relevant measuring and test equipment to verify product conformity.

• Relevant data for measurement systems analysis.

• All of the above answers are correct.

Manufacturing process auditors shall demonstrate

• Technical understanding of the scrap and rework process(es)

• Technical understanding of the organization’s product requirements

• Technical understanding of the relevant manufacturing process(es) to be audited, including process risk analysis (such as PFMEA) and control plan.

• All of the above answers are NOT correct.

Which of the following activities must be carried out by someone who does not perform the activity being evaluated?

• Contract review

• An inspection of product

• A quality system audit

• None of above

Clause 10.3 is on Preventive Action

• True

• False

Data generally can be categorized into what categories?

• Variable & Measurable

• Count & Attribute

• Variable & Attribute

• Large & Small

Range can be defined as the….

• Difference between the sample & population

• Difference between X-bar Chart & R Chart

• Difference between Median & Average

• Difference between the largest & the smaller values of a set of data

Which type of control chart is most suitable for the variable data with a constant subgroup size of 5

• X-Bar R Chart

• X-MR Chart

• P Chart

• U Chart

Which type of control chart is most suitable for the variable data with a constant subgroup size of 1

• X-Bar R Chart

• X-MR Chart

• P Chart

• U Chart

Auditors can gather objective evidence by

• Interviewing staff

• Observing activities

• Reading documents

• All of the answers is correct

• None of the answer correct