Enrollment Review

When are customers charged each month?

• 31st

• 5th

• 1st

• Whenever they choose

What should you always mention to a new enrollment? (More than 1 answer)

• Please arrive 15 minutes early to receive your membership bag and T-shirt and get a tour of the facility.

• We have a 30 day withdrawal policy so keep that in mind as you think about stopping classes.

• You are also welcome to join our family swim times, which are _____.

• We will keep this card on file and will charge it at the beginning of each month.

Our curriculum focus on the Science of Swim (a)   .

If a parent is unsure about lessons, what can you do to keep them interested?

• Offer a free trial.

• Call them each day until the enroll.

• Give them a free month of lessons.

• Invite them to your birthday party.

How do we ensure that customers are always getting their 4 lessons a month?

• Makeup token Policy

• Refunding for lessons missed.

When you speak to customers on the phone, you should do which of the following?

• Use clear, concise speech

• Be kind and friendly

• Listen to their needs before responding

• Put a note in their account

Write your own Sales Pitch based on what you learned so far!