Quiz kỹ năng làm việc

Which type of communication flows from a more senior-level to a lower level in an organization?

• Downward communication

• Upward communication

• Horizontal communication

• Lateral communication

What type of communication occurs between peers or coworkers at the same hierarchical level?

• Downward communication

• Horizontal communication

• Upward communication

• Lateral communication

Which communication barrier can be overcome by using words that people understand?

• Physical barrier

• Perceptions barrier

• Language barrier

• Gender barrier

Which communication barrier results from emotions such as mistrust and fear?

• Physical communication barriers

• Emotional communication barriers

• Language communication barriers

Formal communication is mostly done in written form. TRUR or FALSE

• TRUE

• FALSE

What is the primary purpose of feedback?

• To criticize and demotivate individuals

• To provide guidance for improvement

• To avoid communication and personal growth

• To ignore the actions or behavior of others

How should negative feedback be delivered?

• In a public setting to create awareness

• In a timely manner, preferably in private

• By using harsh and disrespectful language

• By completely avoiding any negative feedback

Which type of feedback focuses on providing specific suggestions for improvement?

• Positive feedback

• Constructive feedback

• Negative feedback

• Flattering feedback

Which of the following is NOT a role of feedback?

• Development

• Motivation

• Miscommunication

• Relationship-building
  

Which communication channel is used for contracts, reports, and company-wide documents?

• Written communication

• Oral communication

• Auditory communication

• Non-verbal communication