PT Day 10 Review

________ is a straight pass-through from our financial institution to process a payment.

• Payment Surcharge Fee

• Card Surcharge Payment Fee

• Payment Card Surcharge Fee

• Card Payment Surcharge Fee

We use _________ to ensure we offer the customer the best product that matches their current  or future travel needs.

• Linkt Website

• InfoTU

• Product Selector

• Trainer Josh

What does CC & B Stand for?

• Credit Card & Billing

• Customer Care & Billing

• Customer Care and Billy

• Credit Card and Bank

Which of the following information is not part of the 4 point check in Sydney

• Date of ownership

• Date of Travel

• Toll Notice Number

• Confirm if the customer still owns the vehicle and if not, when did they sell it?

Post Malone called in as he wanted to make payment on the account. Post Malone gave the account number, and the agent was able to find the account. However, the agent noticed that the caller was not listed as an authorized person on the account, but the caller still insisted that he just wanted to top it up. The agent then agreed, access the account and process the $50 payment without discussing any details to the customer. Is there a privacy breach?

• Yes, we can't process payments if the account is not verified.

• No, as long as we will not disclose any information to the caller.

• Maybe, if the payment is more than $20.

Customer called in to remove a vehicle from his account. The Agent then ask for the LPN that he wanted to remove and ask for the customer's full name, however customer is unable to provide his account number to complete the verification. Which of the following information below should the agent ask to complete the verification process.

• Tag Serial Number

• Balance on the account

• Mobile Number

• All of the above

John Flynn called to check the balance on the account. However, upon verifying the account the name that was entered on the account was John Meny Flynn where Meny was his middle name. Is agent able to process customer's query even he only provide "John Flynn" as his name?

• Yes, since the customer provided the first and last name

• No, the customer must also provide the middle name.

• Maybe, if the customer was able to provide at least additional 3 identifiers.

Before you obtain the credit card information of the customer, you must always ____________________.

• Signpost

• Backdate

• Pause the monitoring.

• Put the call on hold

__________________ is setting of start date of vehicles when being added to a pass / account to cover their previous trips​

• Backdate

• Update

• Credit

• Adjustment

TRUE or FALSE: Accounts can only be opened in the name of the person you are speaking to, ie: you must be speaking with the primary account holder to open an account in their name.

• True

• False