Do you know where to go?

Where can you find the different airport surcharges for Avis / Budget?

• Invoice Guides

• SPOCK - Supplier Specifics

• The Avis / Budget Microsite

• By calling and checking with them

Where can you find the link to the weekly Huddle Packs?

• SPOCK

• Insurance Claims - Cars Page

• Shared Drive - Insurance Claims Team

• Gmail

When should you fill in the Absence Claims Tracker?

• When you are on holidays but off for less than a week

• 7 day customer updates due on your day off

• 72 hour responses due on your day off

• All of these

If you receive a claim for the amount of £5,500 without any documents and the customer had not paid yet, what should you do?

• Ask the customer for documents

• Refer to your manager straight away

• Close as no payment has been made

• Deal with the claim as normal

Where do I find the agency code to enter into the Goldcar Microsite?

• In CRBMS > History > ctrl f “account”

• On the rental agreement

• In Fault Tracker

• By Calling Goldcar

What is the quickest way to find the booking on Avis/Budget microsite once you’re in?

• Call Avis / Budget

• Select "Vendor"

• Select “CCI” and paste the booking ref number

What should I do on the Record GO microsite if nothing is showing when I enter the booking ref number?

• use the supplier reference

• add “1” at the end of the ref number

• Put a letter behind the ref number

• Nothing - it means there are no documents available

When you request a document for a manual refund i.e. a credit booking, the name of the account holder must be:

• The name of the main driver

• the name of the company who made the booking

• the name of a travel partner

• can be any name the customer wants

A customer wants to open a claim by email and sends us their documents. One of the attachments is a picture of the customer's DL. What should you do when opening the claim?

• Don’t add the DL picture to the claim, remove the DL picture yourself from the email in ignite

• Don’t add the DL picture to the claim, and close the email in ignite

• Don’t add the DL picture to the claim, email DataRights and request the removal of the DL picture from  the ignite ticket. 
  

• Add ALL the attachments to the claim incl the DL picture

  
  

How do you recognize a credit booking?

• All affiliate bookings are credit bookings

  
  

• It may say credit booking in CRBMS and by checking the special affiliates link in SPOCK

• Only JET2 bookings are credit bookings

  
  

• We don’t have credit booking anymore.